Check our trial of popular rideshare services. You don't need to look far to find car rental horror stories. Damaged vehicles, dodgy contracts, outrageous additional fees billed to the driver once the car has been returned — these sorts of stories pop up in the news and on social media all the time.
All the companies we reviewed had several aspects that could be improved whether that be annoying booking processes on your mobile, right through to poor coverage for damage meaning renters are left with hefty bills. But in the past five years, car rental companies have been investigated for and some have admitted to anti-consumer practices.
During that time, the ACCC has clamped down on the industry and even gone as far as to prepare extensive guides on how to operate a car rental business under Australian Consumer Law. Yet we continue to hear negative feedback, and it's usually directed at individual outlets or staff members. However, people continue to use them, so we chose to assess their performance and usability on the grounds that many of our members will likely rent a vehicle in the near future.
Skip to content Skip to footer navigation. Top of the content. Car hire. How to rent a car in Australia Don't be taken for a ride with insurance or other hidden fees and charges. Jodi Bird jodirbird. Is the industry improving? Hertz agreed to refund customers after they were billed for damage that had happened to vehicles prior to the rental. Another fee rental car companies just love to tack on your bill is the fee for passing through tolls.
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For example, the car must be:. For a full list of consumer guarantees, visit our Refunds, repairs and returns section. The hire company must give you a car that meets the terms of your agreement.
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