Asset Publisher. About Citizens Citizens was created by the Florida Legislature in August as a not-for-profit, tax-exempt, government entity to provide property insurance to eligible Florida property owners unable to find insurance coverage in the private market. Learn More. Citizens' Commitment to the People of Florida Our Mission Efficiently provide property insurance protection in Florida to those who are, in good faith, entitled to obtain coverage through the private market but are unable to do so, while also providing levels of customer service that are comparable to the standards of the private market.
Our Vision As a government entity fulfilling a public purpose, Citizens aspires to provide insurance products and services that meet the needs of Florida property owners who are, in good faith, entitled to obtain coverage through the private market but are unable to do so. Our Values Public Service: We support the private marketplace, providing quality service to our customers and being there when Florida policyholders need us. Integrity: We embrace our values and code of ethics with pride.
Respect: We are polite, courteous and respect one another and those we serve. Responsiveness: We provide quality service that meets the needs of our customers. Sound Judgment: In every situation, we strive to do the right thing. Strategic Goals Operate as an efficient residual market. Ensure a strong financial operating environment. Operate a streamlined, scalable and customer-focused organization. Regions Tampa St. Letters to the Editor Submit a Letter. Investigations Narratives Pulitzer Winners.
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Citizens Insurance chief details trouble ahead for Florida policies The number of policies written by Citizens has soared to more than , and is expected to climb above 1 million next year. By News Service of Florida. Published Oct. Explore all your options. Biden vaccine mandates face first test with federal workers Nov. Many lawmakers and state leaders have long sought to move homeowners from Citizens into the private market, largely because of concerns about financial risks for taxpayers if Florida gets hit with a major hurricane.
But along with private insurers reducing the amount of coverage they will write because of financial problems, Gilway said Citizens often has cheaper rates than private companies. In addition, many homeowners in areas such as Southeast Florida rely on Citizens because they have few other options for coverage.
The legislation passed in April took a series of steps, including trying to help curb lawsuits against insurers and gradually raising a cap on rate increases for Citizens customers. But one key part of the bill designed to prevent contractors from soliciting homeowners to file roof-damage claims has been blocked by a federal judge because of First Amendment concerns.
Insurers contend they have faced soaring costs because of unnecessary, if not fraudulent, roof-damage claims. Gilway, who said he has been in the insurance business for 51 years, used graphics to show lawmakers that dozens of private insurers have sustained net-income losses in recent years. Among the factors he cited were litigation costs and the costs of reinsurance, which is essentially insurance that insurers buy as a backup.
Also, Gilway said the Office of Insurance Regulation in received rate filings from insurers that sought increases of 10 percent or more. Customers of some companies have seen rate increases of more than 25 percent in and , according to information that Gilway presented.
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